Frequently Asked Questions

Everything you need to know about your fitness journey with Johnson Fitness.

What is the standard shipping time for heavy gym equipment?

For large items like treadmills and power racks, shipping typically takes 7-10 business days. Smaller accessories are usually delivered within 3-5 business days.

Do you offer professional assembly services?

Yes, we offer 'White Glove' delivery and assembly services for an additional fee. Our certified technicians will set up your equipment and ensure everything is functioning correctly.

What is your return policy for fitness gear?

We offer a 30-day return policy on all unused equipment in its original packaging. Please note that a restocking fee may apply to large machinery returns.

Do the products come with a manufacturer warranty?

Absolutely. All our fitness equipment comes with a standard manufacturer warranty covering frames, parts, and labor. Specific durations vary by brand and product type.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm to help you invest in your home gym over time.